01How to purchase?

To make an order it is necessary to connect to www.tablassurfshop.com 

How to Buy

1. Select one item. Once you have selected your size on the top right part of the web you wil see the shopping cart where you can access and see the items you have purchased.
2. You must register, then you must fill a form with your personal information to have access to the next step, or, if you are already a user, log in with your username and password and go to the next step.
3. The budget and the items to buy will be displayed for you to check and also choose the form of payment (you have a section where the forms of payment are specified), it can be done either by Bank TRANSFER, in which you will be sent an email with the steps to follow, or by CREDIT CARD, which is a secure purchase where you will be asked for a personal code to verify the card or by Pay Pal , which will ask for the necessary information to pay.

The acceptance and validation of the order made by the customer involves the knowledge and acceptation of these General Conditions of Agreement as part of the agreement.. Unless the contrary is proved, the data registered by TABLASSURFSHOP will constitute the evidence of the whole of the transactions carried out between TABLASSURFSHOP and their clients. TABLASSURFSHOP will file the electronic document in which the agreement will be formalized and this will be accessible.

02What method of payment can I use?

-Bank Transfer

When you select bank transfer as your method of payment, together with the purchase confirmation, you will receive an e-mail where we will tell you the bank account where you can transfer the money into, under the name of Tablas Surf Company S. L.

It is very important that you specify the order number in the subject of your email, as well as your name and surname, and that you make the transfer within two working days after the order´s confirmation date in order to be validated.

If you wish, to speed up the paperwork you can make the deposit directly in one of the offices of “La Caixa” bank and tell us by phone to (+34) 985 35 47 00 or send the transfer receipt by fax to (+34) 985 34 13 50 or by email to web@tablassurfshop.com.

If the transfer is made from a bank different from “La Caixa” bank, the money will take at least two days to arrive to our account. In any case, the order will not be considered as done until our administration department does not have bank confirmation of the transfer.

Don’t forget that the payment must be in EUROS and all the possible commissions of exchange or banking will be at your expense if you choose this method of payment. In the case of bank transfers made outside of Spain it is very important that at the time of making the transfer you communicate to your bank that they must cover the commissions at origin, those bank commissions and expenses corresponding to their office. Otherwise, Tablas Surf Company S.L. could stop the delivery of your order, as we would not have received the whole amount agreed upon.

-Credit card

we guarantee that each of the transactions carried out by tablassurfshop.com is 100% safe. All the operations involving the transmission of personal or bank data will be done using a safe environment; tablassurfshop.com uses a server based on SSL (Secure Socked Layer). All the information transmitted travels encrypted through the net.

The same way all the data from your credit card will not stay registered in any database, as they all go straight to the POS (bank point of sale terminal).

Furthermore, we inform you that in an effort to offer higher security to the card owners, we have added to our payment methods the system of secure payment called SET (Secure Electronic Transaction). This way, if you are an owner of a secure credit card you will always be capable of making payments through VISA or MASTERCARD in our shop.

In the case that your credit card is not part of this payment system, tablassurfshop.com will only admit the payment with credit card VISA or MASTERCARD to old clients with proven reliability. In both cases, at the moment of paying with VISA or MASTERCARD they will be requested the following data: card number, expiration date, and a validation code that coincides with the last figures of the number printed in the back of the VISA or MASTERCARD card, offering this way, higher guarantees of the safety of the operation.

What is SET (Secure Electronic Transaction)? It is a system to secure the transactions in internet promoted by VISA international, Mastercard, Microsoft and Netscape, among others. The main goal is to help obtain higher security for the user of internet as well as the business that sell through the Web, by authenticating the user as legitimate owner of the card being used.

It means that when paying with a VISA or MASYERCARD card secured, you will be asked to give, apart from the number and expiring date, a personal key of exclusive use for Internet purchases that identifies unambiguously the user as its owner. This way, nobody will be able to carry out a purchase in Internet if they do not know this key. You can know if the protocol of SET is activated by the VISA “Verified by VISA” logo and the Mastercard ´s “Mastercard Secure Code”.

If you have not received a personal key exclusively for Internet transactions, we advise you to ask your bank to adhere your cards to the SET. You can contact your bank or if you are client of electronic banking you can request it online.

Fraud by credit card is a crime and Tablassurfshop.com, will file a law suit against anybody who makes a fraudulent transaction in our online shop.

Paypal

PayPal is an online payment service with which you can transfer money in a fast and secure way. All you need is a PayPal account that works as an online bank account. To register in PayPal is free!  You only need to save your data one time and then you will be able to buy safely in any online shop associated, without having to enter your data every time.

If you wish to use PayPal, choose the PayPal option during the payment process. After confirming your order, you will be immediately leaded through all the payment process without introducing any further information. As soon as you have completed the process, your order will continue to be processed.

It is also possible to pay with PayPal through your phone or by e-mail. Only mention that you would like to pay through paypal as you make the order over the phone or by email. A link will be sent to you, through which you will be able to make the payment by PayPal.

 

PAY LATER

What is pay later?

Pay later is a payment method with license from the Bank of Spain that, by using its own algorithm, allows you to postpone in a simple, immediate, easy, transparent and safe way the payment of your online purchases.
These are the main benefits:

Postpone your purchases

You will be able to finance your purchase in up to 12 monthly instalments. Your choice

Fixed Fees

Relax. Once you have chosen the fee the amount will never change.

Fast and no paper work

You will know immediately if your financing has been authorized, no paper work.

03How long does the delivery take? How much does it cost me?

Check on the product card the delivery aviability. You can see it clicking on the size.

For national holidays, orders placed on 11 and 12 may be delayed in delivery. Sorry for the inconvenience.

All our orders are sent through seur, leader company at national level in order to assure a timely delivery of the products to our clients.

SEUR 24: DELIVERS IN ONE DAY IN THE PENINSULA!

PENINSULA, Balearic Islands AND PORTUGAL:

Transportation fees in orders over 50.00€ (I.V.A. included) are free except for items on sale or second hand.

When the purchase value is inferior to 50.00€ (I.V.A. included) transportation fees are at the buyers expense: 

The deliveries will take one day if it is a working day from Monday to Friday, except National and local Holidays.

The purchase must be completed before 15:00 in order for the package to leave on the same day. On the contrary it will departure the next day in the morning. If the purchase takes place between Friday at 15:00 and Monday before 15:00, the package will leave the following day. Deliveries to Balearic islands and Portugal could take from 24 to 72 hours..

 

Important: All the consignments made by SEUR come with full liability insurance for the full price/value of the product. If you detect any damage or bump it must be notified to SEUR in the next 24 hours after reception.

 

CANARY ISLANDS

Tablas Surf Company S.L. It is a company registered for export. Therefore sales to these communities are made without VAT included. It will be at the time of collection of the merchandise when the customer will pay 6.5% of the IGIC on the value of the purchase without VAT, plus the amount of the DUA., if applicable, whose approximate value is around 49.00 approx. as documentation of customs entry and exit.
Depending on the type of package and the amount of this, the following types of shipments will be made:

  • Orders with amounts less than € 150.00 and dimensions up to 2kg and 90cm in the sum of their lengths, not exceeding the largest 60cm: Shipping through Post and free shipping with delivery time between 5 - 7 business days. The D.U.A. is not necessary
  • Orders with amounts less than € 150.00 and dimensions greater than those previously mentioned: Shipping via post and delivery of € 20. With delivery time of 5-7 days. It is not necessary D.U.A.
  • Orders with amounts exceeding € 150.00 and dimensions up to 2kg and 90cm in the sum of its lengths, not exceeding the largest 60cm: Shipping via SEUR by air, with free shipping and estimated delivery time of 48 - 72 hours.
  • Orders with amounts greater than € 150.00 and / or with dimensions above those mentioned above: Shipping through SEUR maritime, with free shipping and estimated delivery time between 7 - 12 business days.

 

Important: All the consignments made by SEUR come with full liability insurance for the full price/value of the product. If you detect any damage or bump it must be notified to SEUR in the next 24 hours after reception.

 

CEUTA and MELILLA

Tablas Surf Company S.L. is a company licensed for exportation. Thus all the sales to that region are with VAT included.

 

Deliveries to Ceuta and Melilla over 100,00€ are free and they are made by Seur Ceuta/Melilla. For purchases under 100,00€ the fee is 10,00€. Deliveries take up to 2 working days to arrive to customer´s address.

 

Deliveries have an additional cost that will be at the customer´s expense at delivery: 7% of IGIC over the value of purchase without VAT and 40,00€ approx. (fixed price independent from the price value) that covers for customs entry and exit documentation (D.U.A).

 

Important: All the consignments made by SEUR come with full liability insurance for the full price/value of the product. If you detect any damage or bump it must be notified to SEUR in the next 24 hours after reception.

 

EUROPE

Check on the product card the delivery aviability. You can see it by clicking on the size, then add YOUR ZONE delivery time.

EUROPA ZONE 1: GERMANY, BELGIUM, FRANCE, HOLLAND ITALY, LUXEMBOURG, UNITED KINGDOM AND SAN MARINO* - 5 WORKING DAYS + PRODUCT DELIVERY TIME

 

Transportation fees in orders over 100.00€ are free, except for items on sale or second hand.

When the purchase value is inferior to 100.00€ (VAT. included) transportation fees are at the buyers expense:

:

 

Surf boards under 340,00€ will have an additional cost of 30,00€ VAT included.

 

Deliveries will take five working days from Monday to Friday except for national and local holidays.

The purchase must be completed before 15:00 in order for the package to leave on the same day. On the contrary it will departure the next day in the morning. If the purchase takes place between Friday at 15:00 and Monday before 15:00, the package will leave the following Monday.

Important: All the consignments made by SEUR come with full liability insurance for the full price/value of the product. If you detect any damage or bump it must be notified to SEUR in the next 24 hours after reception.

 

 

 

EUROPE ZONE 2: AUSTRIA, DENMARK, SLOVAKIA, SLOVENIA, HUNGARY, IRELAND, POLAND, CZECK REPUBLIC AND SWITZERLAND* - 5 WORKING DAYS + PRODUCT DELIVERY TIME

 

Transportation fees in orders over 200.00€ are free, except for items on sale or second hand.

When the purchase value is inferior to 200.00€ (VAT. included) transportation fees are at the buyers expense:

 

Surf boards under 340,00€ will have an additional cost of 30,00€ VAT included.

 

Deliveries will take five working days from Monday to Friday except for national and local holidays.

The purchase must be completed before 15:00 in order for the package to leave on the same day. On the contrary it will departure the next day in the morning. If the purchase takes place between Friday at 15:00 and Monday before 15:00, the package will leave the following Monday.

 

*Deliveries to Switzerland do not include VAT and will carry extra expenses at delivery of the package at the customer´s address, expenses related to the country customs.

 

Important: All the consignments made by SEUR come with full liability insurance for the full price/value of the product. If you detect any damage or bump it must be notified to SEUR in the next 24 hours after reception.

 

 

 

INTERNATIONAL ZONE 3: BULGARIA, CROATIA, STONIA, FINLAND, LATVIA, LITHUANIA, NORWAY*, ROMANIA AND SWEDEN. 5 WORKING DAYS + PRODUCT DELIVERY TIME

 

Transportation fees in orders over 200.00€ are free, except for items on sale or second hand.

.

When the purchase value is inferior to 200.00€ (VAT. included) transportation fees are at the buyers expense:

 

Surf boards under 340,00€ will have an additional cost of 50,00€ VAT included.

 

Deliveries will take five working days from Monday to Friday except for national and local holidays.

The purchase must be completed before 15:00 in order for the package to leave on the same day. On the contrary it will departure the next day in the morning. If the purchase takes place between Friday at 15:00 and Monday before 15:00, the package will leave the following Monday.

 

*Deliveries to Norway do not include VAT and will carry extra expenses at delivery of the package at the customer´s address, expenses related to the country customs.

 

Important: All the consignments made by SEUR come with full liability insurance for the full price/value of the product. If you detect any damage or bump it must be notified to SEUR in the next 24 hours after reception.

 

REST OF THE WORLD

Tablas Surf Company is an export import company and hs the capacity to sell without VAT

(21% Spanish taxes)

Once the order is completed we will inform you of the delivery cost from our transportation agent. Also, we will prepare your order so you can use the transportation company you might like from any part of the world.

 Don´t hesitate to ask us about fees.

04Can I change or return an order?

If for any reason you are not fully satisfied with your order, you have 14 natural days, starting from the delivery date, to return it. (art. 44 of the law 7/1996, 15 January relative to Ordenación del Comercio Minorista modified by law 47/2002, 19 December).

You only have to return the product to us in prefect conditions and inside its original packaging, including guarantees, labels and instructions of use. Besides, in case of change, the client must assume the expenses of the transportations costs part of the return. If the item exchanged has a value over 50,00€ we will send you the item free of transportation fees.


In case that the products get damaged due to inappropriate packaging, we will not admit the return. We will not admit the return of the DVD or video if these do not have the original seal either.

Once we receive the goods at our warehouse and we have checked all the aforementioned conditions, Tablas Surf Company S. L. will admit the return of the product and we will proceed to the reimbursement of its price according to the method of payment used and if necessary, we will send the new one:

- If the payment was by credit card, the money will be reimbursed to the same credit card

-If the payment was by bank transfer, we will ask for the bank account where we will deposit their money. You will receive the whole amount in a maximum of 10 days starting from reception date at our warehouse. Take into account that if you paid with credit card it is probably that your bank will not show you the money from the devolution until the following month.

In case of defective products or mistaken deliveries, all the expenses will be at Tablas Surf Company S. L. expense.

In order to make a change or a return, send us an email to web@tablassurfshop.com or call the number 985 35 47 00.

You must realize that Tablas Surf Company S. L. will not admit that are collect on delivery, before there is any change please contact us.